Technology is now interwoven into every facet of an organization. Siloed IT approaches, although common, never work. A more connected way of thinking is needed, and improved execution will follow.
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Industry Concentration
EDUCATION
Novus’ founders managed IT for a school district in Connecticut and developed their philosophies about technology use and support through this experience. Several other former school IT Directors are also now at Novus, further reinforcing our commitment to the education sector.
NONPROFITS
We operated as a business unit of a 501(c)(3) for over 10 years and have worked with hundreds of nonprofits. We understand their technology, data, and cyber challenges and the extent to which they can add to or detract from mission-focused activities.
MANUFACTURING
Our ties with the manufacturing industry run deep. This has allowed us to gain insight into how many organizations in the sector have managed to stay healthy despite placing little focus on data and IT. Though, as Manufacturing 4.0 becomes a reality, effectively leveraging data & managing IT will no longer be optional.
GOVERNMENT
We count dozens of municipalities as clients and several councils of government as partners. From regional IT leadership programs, consulting, projects, infrastructure support, and the custom applications we developed that are used by cities and towns on two coasts – we live and breathe local government every day.
Technology strategies that work for you.
Technology often falls short of expectations when problems are inaccurately defined. This introduces risk that can be avoided if proper discovery is done. It’s why we emphasize the importance of this step to minimize risk and produce the most successful outcomes.
| Type | Task, Role, or Responsibility | Managed | Blended | Hourly |
|---|---|---|---|---|
| Technology Leadership | Technology Leadership Role | x | ||
| Ticket Management & Support Coordination | x | |||
| Maintenance Planning | x | |||
| Stakeholder Buy In and Feedback | x | |||
| Smart & Sustainable Resource Planning | x | |||
| Technology Planning & Budgeting | x | |||
| Technology Implementation Management | x | |||
| Support | Remote Support & Escalation | x | x | |
| On Premise Support | x | x | ||
| Remote Support – Tier III/IV | x | x | ||
| On Premise Support – Tier III/IV | x | x | ||
| Support Trend & Needs Analysis | x | x | ||
| Network Configuration – Tier III/IV | x | x | ||
| Infrastructure Monitoring | x | x | ||
| Endpoint Monitoring | x | x | ||
| Network Monitoring | Available | |||
| Backup Management & Support | x | x | ||
| Backup Testing and Restores | x | |||
| End Point Hardware Refresh | x | |||
| Maintenance | EndPoint Systems/Users Moves, Adds, & Changes | x | ||
| EndPoint System Image Development and Management | x | |||
| Warranty & Break Fix Management | x | |||
| Patching and Updating EndPoints | x | |||
| Patching and Updating Firmware on Network Infrastructure | x | |||
| Patching and Updating Servers & Storage Area Network | x | |||
| Security & Compliance | Policy Review and Maintenance | x | ||
| System Documentation Development, Review, and Maintenance | x | |||
| Disaster Recovery Plan Development, Review, and Maintenance | x | |||
| Security Assessment | Available | |||
| Security Operations Center | Available | |||
| Virtual Chief Information Security Officer | Available | |||
| Implementation | EndPoint Implementation | |||
| Software Implementation | ||||
| Network and Infrastructure Implementation | ||||
| Cloud Migration Strategy | x | |||
| Cloud Migration Project | ||||
| Quality | Asset inventory management and software licensing control – basic management. | x | ||
| Comprehensive Systems Quality Audit | x | |||
| Remediation of Improper Systems Configuration | x |